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Terms & conditions

These Terms and Conditions govern your use of the Palmwonders.com website and your relationship with us (the Palmwonders.com). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Palmwonders.com Site. Please note that to use any of the services provided on the Palmwonders.com Site, you are required to register as an authorized user on the site.

1. Use of the Palmwonders.com Site

The Palmwonders.com Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Palmwonders.com Site you agree to be bound by these Terms and Conditions.

The Palmwonders.com Site is specialized in selling Saudi Arabian palm tree dates. These Terms and Conditions govern your use of the Palmwonders.com Site and all services provided in connection with this task.

All orders and purchases made on the Palmwonders.com Site will also be governed by the specific Product Terms if there is any.


2. Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Palmwonders.com Site. The changes will apply to the use of the Palmwonders.com Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Palmwonders.com Site. If you continue to use the Palmwonders.com Site after the date on which the change comes into effect, your use of the Palmwonders.com Site indicates your agreement to be bound by the new Terms and Conditions.

3. Registration

To register with Palmwonders.com you must be over eighteen years of age.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

4. Password and security

When you register to use the Palmwonders.com Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting customer services immediately.

If Palmwonders.com has reason to believe that there is likely to be a breach of security or misuse of the Palmwonders.com Site, we may require you to change your password or we may suspend your account in accordance with the provision of these Terms and Conditions.

5. Intellectual property

The content of the Palmwonders.com Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Palmwonders.com Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Palmwonders.com Site without written permission from Palmwonders.com.

No license is granted to you in these Terms and Conditions to use any trade mark of Palmwonders.com or its affiliated companies including, without limitation, the trade marks PALMWONDERS and PALMWONDERS.COM.

6. Limitations

You may not use the Palmwonders.com Site for any of the following purposes:

  • disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  • gaining unauthorized access to other computer systems
  • interfering with any other person's use or enjoyment of the Palmwonders.com Site
  • breaching any laws concerning the use of public telecommunications networks
  • interfering or disrupting networks or web sites connected to the Palmwonders.com Site
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
  • sending, using or reusing any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'

Palmwonders.com reserves the right to refuse to post material on the Palmwonders.com Site or to remove material already posted on the Palmwonders.com Site.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  • any claim by any third party that the use of the Palmwonders.com Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  • any claim by any third party that the use of the Palmwonders.com Site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
  • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Palmwonders.com Site by you.

7. Availability of the Palmwonders.com Site

Although Palmwonders.com aims to offer you the best service possible, Palmwonders.com makes no promise that the services at the Palmwonders.com Site will meet your requirements. Palmwonders.com cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see the Palmwonders.com contact details) and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Palmwonders.com Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Palmwonders.com will attempt to restore the service as soon as it reasonably can.

8. Palmwonders.com's right to suspend or cancel your registration

Palmwonders.com may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. Palmwonders.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Palmwonders.com Site.

The suspension or cancellation of your registration and your right to use the Palmwonders.com Site shall not affect either party's rights or liabilities.

9. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of 'spam'. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

Palmwonders.com reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you (a) grant Palmwonders.com and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) Palmwonders.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Palmwonders.com, including the execution of deeds and documents, at the request of Palmwonders.com.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Palmwonders.com:

  • the content and material is accurate;
  • use of the content and material you supply does not breach any applicable

You agree to indemnify Palmwonders.com and its affiliates for all claims brought by a third party against Palmwonders.com or its affiliates arising out of or in connection with a breach of any of these warranties.

10. Defamation claims

Because Palmwonders.com lists many kind of dates for sale on the website and hosts much more comments, it is not possible for us to be aware of the contents of the details of each kind of dates listed for sale, or each comment or review that is displayed. Accordingly, Palmwonders.com operates on a 'notice and takedown' basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately. Once this procedure has been followed, Palmwonders.com will make all reasonable endeavors to remove the defamatory content complained about within a reasonable time.

Important Warning: giving false, misleading or inaccurate information in the Notice to Palmwonders.com of Defamatory Content may result in civil and criminal liability.

11. Palmwonders.com's liability

The Palmwonders.com Site is provided by Palmwonders.com without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Palmwonders.com Site provides content from other Internet sites or resources and while Palmwonders.com tries to ensure that material included on the Palmwonders.com Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Palmwonders.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Palmwonders.com Site. If Palmwonders.com is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Palmwonders.com Site with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of the Palmwonders.com Site
  • unsuitability, unreliability or inaccuracy of the Palmwonders.com Site
  • inadequacy of the Palmwonders.com site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Palmwonders.com Site.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

12. Third Party Websites

As a convenience to Palmwonders.com customers, the Palmwonders.com Site includes links to other web sites or material which are beyond its control.

13. Advertising and Sponsorship

Part of the Palmwonders.com Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Palmwonders.com Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

14. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Saudi Arabia and any disputes will be decided only by the Saudi Arabia courts.

15. International Use

Palmwonders.com makes no promise that materials on the Palmwonders.com Site are appropriate or available for use in locations outside the Saudi Arabia, and accessing the Palmwonders.com Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Saudi Arabia, you do so on your own initiative and are responsible for compliance with local laws.

16. Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order.

17. Sale of Dates

When you place an order to purchase dates from Palmwonders.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase dates which is accepted by us when we send e-mail confirmation to you that we've dispatched that dates to you (the 'Dispatch Confirmation E-mail'). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any kind of dates on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

18. Returns

You may return most new, unopened items sold and fulfilled by Palmwonders.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please note the following:

  • Items that are opened or returned more than 30 days after delivery will not receive a refund.
  • If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.

19. Pricing and availability

We list availability information for dates sold by us on the website because dates are seasonal products. Beyond what we say on the website, we cannot be more specific about availability

Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any kind of dates you order turn out to be unavailable.

Despite our efforts, sometimes some of our dates in our web site are mispriced. However, we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we will charge you the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

20. Customs

When ordering dates from Palmwonders.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Palmwonders.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the dates. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

21. Electronic communications

When you visit Palmwonders.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

22. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

23. Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Palmwonders.com ignores this, Palmwonders.com will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Palmwonders.com shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions.

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